Tag Archives: Customer service

What happened to customer service?

I don’t generally rant about business here but seriously, what happened to customer service? Do large companies really think they will stay in business if all they consider is the bottom line? Our cable/phone/internet bill doubled in December because the … Continue reading

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Customer service statistics

50 Facts about Customer Experience from Return on Behavior online magazine. Every business owner should read this before opening and then often during the life of the business to stay on top of things: Customer service statistics

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