50 Facts about Customer Experience from Return on Behavior online magazine. Every business owner should read this before opening and then often during the life of the business to stay on top of things: Customer service statistics
How Dell Has Reinvented Itself Thanks To Social Media. Many things can go wrong in social media campaigns and if you have internal problems as Dell originally did, you can either ignore them and lose customers or created internal controls and address the problems.
From Inc. Online’s Kevin Daum: “Sony’s recent hacking brings more awareness to the problem. Instead of having a “Not Me” attitude, try protecting yourself with these tips.” Great reminders! http://bit.ly/1x0xPCv Related articles Sony Said to Learn Last Year About Large Network-Security Breach – Bloomberg